RETURN POLICY

We are committed to providing customers with high-quality products. If any issues arise, customers can request a return or exchange based on the following policy:

1. Return Conditions

• The product is defective due to a manufacturing issue (damaged, wrong model, missing accessories, etc.).
• The product is damaged during shipping.
• The product has not been used, still has the original seal and packaging.
• A return request must be made within 7 days from the date of receiving the product.

2. Non-returnable Products

• Used products or products that are no longer in their original condition.
• Products without a purchase invoice or proof of order.
• Discounted products or special promotions (except for defects from the manufacturer).

3. Return Process

• Step 1: Contact the Customer Service Department via hotline or email to submit a return request.
• Step 2: Send the product back to TM Nails’s address along with the purchase invoice.
• Step 3: After inspection, we will process the refund or product exchange within 7–10 business days.

4. Refund Method

• Refunds will be made via bank transfer or e-wallet within 5–7 business days after return confirmation.
• For COD (Cash on Delivery) orders, refunds will be made via bank transfer.

5. Return Shipping Fees

• TM Nails will cover shipping costs if the issue is due to the manufacturer or shipping.
• If the return is due to a change of personal preference, the customer will bear the shipping costs.

For quick assistance, please contact our hotline: or email: