PAYMENT POLICY

TM Nails offers a variety of flexible and secure payment methods to ensure a convenient shopping experience for customers.

1. Payment Methods

Customers can choose from the following payment options:

Cash on Delivery (COD):

• Available for all orders within the COD coverage area.
• Customers pay directly to the delivery staff.

Bank Transfer:

• Bank account information will be provided when this payment method is selected.
• Orders will only be processed after TM Nails receives the payment.

E-Wallet Payments (Momo, ZaloPay, VNPay, etc.):

• Supports fast and convenient payments.

Credit/Debit Card Payment (Visa, Mastercard, JCB, etc.):

• The system uses a secure payment gateway to ensure transaction safety.

2. Payment Policy

• Customers need to double-check their order details before making payment.
• TM Nails is not responsible for any errors during the transfer process made by the customer.
• In case of failed payments or technical issues, customers should contact the support department for assistance.

3. Refund & Payment Issue Handling

Refunds: Only applicable for valid order cancellations or payment errors.

Refund Processing Time:

• Bank Account Refund: 5 – 7 business days.
• E-Wallet/Credit Card Refund: 3 – 5 business days (depending on the payment service provider’s policy).

If there is any payment issue, customers should contact:

• Hotline:
• Email:
• Working Hours: 08:00 – 18:00 (Monday – Saturday)

By continuing to use the service, you agree to comply with our terms and conditions. TM Nails is always ready to serve and provide the best experience for customers!